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INFORMATION

MAKE A RETURN


Customers may return most new, unopened products within 30 days of delivery.  No returns are accepted without prior authorization and all returns must accompany an RGA number.  A 15% restocking charge may apply and customer is responsible for original and return shipping charges.  If the product shipped was defective or the wrong item due to our error we will happily make an exchange and arrange the shipping.

Tools and Fasteners are very easily damaged in shipping.  All product being returned must be double packed and if palletized must be both fully stretch wrapped and strapped to the pallet. Upon arrival of returned goods in our warehouse all packages will be inspected.  Damage resulting from improperly packed shipments is the full responsibility of the customer.  UPS, FedEx and various freight companies will not honor claims for damage if shipments are not properly packed.  Credit will not be issued for partial or damaged cases.

In the event that we issue a RGA number we will also send a return label and a return packing list that must be included with the shipment.  All shipments should be sent to our main warehouse at the following address:

Crown Staple & Supply LLC
8 Industrial Parkway
Ringwood, NJ  07456
Attn. Receiving Department


 

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